Corporate Relocation Services from Move Solutions

Wridgways Move Solutions provides high-level relocation service delivery through professional client account managers and consultants, and by balancing corporate relocation requirements and transferees’ expectations.

A Full Range of Relocation Services

We have the knowledge and experience to provide the full range of relocation solutions, including but not limited to:

Relocation Needs Analysis and Arrival Briefing

We will contact your transferee to undertake a relocation needs analysis and pre-arrival briefing:

  • brief the transferee on the relocation program and service details
  • undertake a lifestyle, education and housing needs analysis
  • provide information about the host location
  • determine strategies for a successful relocation
  • provide general advice, guidance and assistance on all aspects of relocating.

Orientation / Familiarisation Tours for Relocating Employees

We will accompany your relocating employee on a comprehensive orientation/familiarisation tour of their new location and provide them with an overview of potential residential areas. The service includes:

  • inspection of representative housing options based on your transferee’s housing requirements and budget range
  • previews of suitable schooling options, public/private school systems, including school visits, where required
  • critique of specified areas and the various communities including:
    • local supermarket/shopping precincts
    • local medical/health care facilities
    • child care facilities
    • sporting and social facilities
    • networking opportunities
    • community features and facilities
  • explanation of the local real estate market:
    • length of lease options
    • tenants’ rights and responsibilities
    • rental bonds
    • auction/private sale system

At the conclusion of this program, your transferee will have sufficient information to make an informed decision on the area(s) that best meet their lifestyle needs and individual relocation requirements.

Home Search for Relocating Employees

We recognise that finding a suitable home is often one of the most critical issues for relocating employees. We assist transferees to secure a property that meets their lifestyle and key housing criteria, with professionalism and compassion.

We arrange appointments for your transferee and their family to view potential housing options. The service is typically offered in daily units, although half days can be arranged. We supply a detailed itinerary, including addresses, map references, times and descriptions.

On selection of a rental property, we will:

  • assist with completion of the leasing application
  • negotiate the terms and conditions of the lease with the agent, as required
  • check the lease and explain its implications to the transferee
  • assist with organising payment of the security deposit and first month’s rental.

Where an employee is intending to purchase a property in the new location, we can:

  • provide real estate agent introductions, as required
  • assist with arranging building/pest inspections
  • organise utility and peripheral connections and services.

School Search and Education Consultation

We understand how important it is for relocating families to place their children in appropriate schooling as soon as possible.

After the initial relocation briefing, we will be able to ascertain the type of schooling, special curriculum requirements or special needs schooling.

Wridgways Move Solutions and our education consultant will:

  • research schools which meet the transferee’s requirements
  • provide brochures and information
  • schedule school visits and accompany transferee to appointments
  • advise and assist in providing any or all documentation to satisfy the education system
  • assist with and confirm enrolment into the school system.

We can also assist with childcare facilities, discussing options in selected communities and arranging visits, as well as registering families for childcare waiting lists.

Removals Management

Working within your relocation policy, we will manage the entire removal process:

  • requesting and evaluating quotations
  • removals tracking and coordination with other departure or arrival services
  • quarantine and customs information
  • insurance and claims management.

For further information on household removals, go to the Wridgways removals website.

Destination Information Packs for Relocating Employees

Our comprehensive destination information packs include:

  • a tailored local area information guide, including comprehensive web references and details on
    • lifestyle and leisure
    • getting around (transport/driving)
    • shopping and services
    • education
    • housing and real estate
  • current street directory
  • change of address and electoral enrolment forms
  • local attractions and tourist information
  • local maps
  • Medicare and private health information
  • tax file number application forms
  • city/country maps
  • road rules.

Settling-in Support and Assistance for Relocating Employees and their Families

Transferees are able to select from a range of settling-in services, including:

  • assistance with the completion of a property condition report
  • local neighbourhood familiarisation
  • provision of a local area directory
  • introduction to network groups, sporting associations and special interests clubs
  • assistance with opening back accounts and obtaining credit cards
  • tax file number applications
  • health and medical insurance.

We are also able to ensure the selected rental property is ready for occupancy:

  • key collection
  • cleaning/pantry supplies/fresh flowers
  • coordinate removal delivery
  • utility connections
  • receipt of rental furniture
  • internet/cable/pay TV connections.

Temporary Accommodation Co-ordination

Using our own or your preferred providers, we will source, book and confirm temporary accommodation within assigned budgets and policy requirements.

Travel and Airport Arrangements

We can do it all for you:

  • book flights in accordance with policy requirements
  • organise car hire or airport limousine service
  • provide the transferee with a full travel and transfer itinerary.

Partner Career Assistance

Our outsourced job search assistance programs are designed to assist accompanying partners understand the business requirements of the host country/city in order to gain employment in their professional discipline. Services typically include:

  • detailed resume update
  • interview performance coaching
  • introductions to recruitment consultants and networking opportunities
  • local market conditions and requirements
  • job search assistance techniques.

Cross-Cultural Briefings

Cross cultural briefings are designed to familiarise your transferee and their family with the appropriate cultural and emotional issues that typically arise during the course of an assignment. A host country expert, with first-hand experience, will join the session to provide local knowledge, and suggest ways of integrating into the new society and environment.

Our programs are tailored to individual requirements and to provide participants with an understanding of:

  • concepts of cultural differences
  • cross-cultural communication strategies
  • business and social integration in the new location
  • culture shock
  • local living conditions and cultural norms.

We can also arrange separate children's briefings.

Security Briefings for Relocating Employees

Our Security consultant delivers specialist services, products and training to help organisations and the individuals working with them to prevent, detect and respond to risk in whatever form it may take.

The briefing helps manage risk, whilst in various countries with a view towards prevention of operational risk and physical crisis whilst on international assignment.

Analysis of over 170 countries and hot spots around the world is provided including an overview of the historical & current political situation, current crime reports including the threat to foreigners, and business travelers. The reports also include up to date terrorist and health warnings

Home Sale Support

Departing transferees electing to sell their primary residence upon relocating and are not present in their home location to manage the sale of their property are supported by Wridgways Move Solutions to assist in preparing and presenting the home for sale:

  • coordinate professional cleaning of the property
  • arrange gardening and external aesthetics
  • assist with furniture arrangements and rental furniture if required
  • prepare home for inspections (flowers, cleaning, etc)
  • provide access to agents on open home days, if required
  • provide update reports from agents of buyer interest & comments

Home Buyer Advocacy

Wridgways Move Solutions are able to arrange a buyers advocate service for clients.  The full service typically includes the following:

  • provide information on property market and prices in selected areas
  • search out properties meeting client’s criteria
  • engage buyer’s agents to bid for them at auction
  • negotiate the purchase of the property, whether by private sale or auction

Domestic Housing Differential Reports

These reports provide current housing market statistics and differentials between comparative areas in the home and host locations, taking into account demographics, geography, distance from city/workplace, cultural mix and so on.

This enables accurate assessment of differentials and allowances to be paid to the transferee. All calculations are supported by national real estate data. The reports are available for rental-to-rental, rental-to-purchase or purchase-to-purchase situations.

International Departure Programs

Our departure programs ensure that assignees feel comfortable in the knowledge that they are prepared and organised for their international assignment. Typical support services include:

  • pre-departure checklist and briefing
  • co-ordinate familiarisation visit and arrival services
  • removals management
  • temporary accommodation co-ordination
  • co-ordinated briefings on:
    • taxation
    • culture
    • language
    • health/medical
  • travel and airport arrangements
  • security briefings may also be provided (destination specific).

Repatriation Support Programs

Statistics show that returning home is often more difficult than people expect. We have developed programs to assist both you and your transferee with this transition. Typical support services include:

  • repatriation checklist and briefing
  • education consultation
  • temporary accommodation co-ordination
  • taxation briefing
  • lease break and security deposit return
  • return of all leased items
  • disconnection and payment of utilities
  • travel and airport arrangements
  • removals management.

Following their return home, we will arrange for a one-on-one de-briefing session with the assignee to allow them to discuss particular issues surrounding their assignment. We will provide an outcomes report to the nominated HR contact and line manager.

Key issues discussed can include:

  • management of the relocation process – both in the home and host countries
  • policy entitlements and allowances
  • career path planning and professional development
  • social, cultural and workplace re-integration.

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